For all orders, any rejected deliveries will not be eligible for refunds. HOWEVER, we can re-send the item if you pay for shipping costs.

If you fail to accept delivery due to a wrong or incomplete address you provided or are unavailable during the delivery process and didn't collect it from the post office within the time frame, we can also re-send your order after receiving the returned package, but you will have to pay for the shipping costs of re-shipment.

In special cases we can issue a refund for unclaimed package, but the shipping cost is non-refundable and will be charged 25% restocking fee (this is withheld from refund).

We are honest and reliable manufacturer, we have a delivery guarantee on all orders, if the package is undeliverable or returned due to our cause or fault, we will re-send your order FOR FREE.

If your package is undeliverable or returned please contact our Customer Support team (help@olympicgift.com) for assistance.