Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made.
Please note that any orders that have already been packed or shipped cannot be modified or canceled. Due to the demand of fast shipping times, we ship items out by the hour - orders placed over 3 hours cannot be modified or cancelled.
If your order has not been shipped out, we can cancel your order at your request, but you will be charged a 5% order processing fee. Because, although not yet shipped out, our warehouse has begun processing your order once you place your order.
To check the status of your order, please log-in to your account or contact our Customer Support team (firstname.lastname@example.org)